EU users can request access, correction, deletion, restriction, portability, and objection where applicable.

Data categories

• Account and authentication data.
• Order, package, activation, and balance records.
• Support and privacy requests and account-security records.
• Support-related communications when you contact us.

Typical legal bases

• Performance of a contract for account access, package delivery, and order processing.
• Legitimate interests in security, fraud prevention, service stability, and account recovery.
• Compliance obligations where record retention is required by law.

Your rights

• Request access to personal data held in relation to your account.
• Request correction of inaccurate or incomplete information.
• Request deletion where continued retention is not required.
• Request restriction of processing in appropriate cases.
• Request portability where applicable.
• Object to certain processing where applicable.

Retention approach

Data is retained only for as long as reasonably necessary to operate account access, deliver purchased functionality, maintain security, respond to support requests, and satisfy legal or financial record requirements where applicable.

Requests and complaints

To exercise privacy-related rights or ask EU privacy questions, contact [email protected]. If you are located in the EU and believe your rights have not been addressed properly, you may also contact your local supervisory authority.